HVAC OEM Sales Coordinator

HVAC OEM Sales Coordinator

Job Purpose:

Ensure that customer has one-point-of-contact for all requests, that have to do with order handling, deliveries and claims. Ensure that consignment stocks are filled up. Ensure high customer satisfaction.

Key Accountabilities / Responsibilities:

General

  • Responsible for the standard order handling and consignment orders. Daily invoicing of consumptions from the consignment stocks.

 

Consignment stock:

  • Responsible for keeping a stock level, that will cover the customers demand according to forecast.
  • Invoicing daily consumptions
  • Register the goods arrived at the consignment stocks – MIGO and check if customer stock levels correspond with GF stock level
  • Prepare proforma invoices for shipments and customers

 

Order handling:

  • Processing of customer orders incl. EDI orders
  • Follow up on delayed orders and inform customer about delays
  • Customer correspondence regarding order processing
  • Cooperation and communication with various departments
  • Daily routines (ZVOW, ZOFFICE etc…)

 

Shipping:

  • Organize returns and replacement of materials
  • Book special shipments and prioritize
  • Organize express shipments and invoice these
  • Issue proforma invoices for Turkish customers
  • Send tracking number and PODs to the customer
  • Register claims in QIP        

 Required Minimum Qualifications

  • Good languages skills both oral and writing. Preferably more different languages.
  • Good communications skills
  • International profile
  • Strong skills in communication between functions and levels
  • Knowledge to SAP is an advantage
  • Capable of handling a significant number of cases with though deadlines – in parallel
  • Most likely to have some relevant work experience

 

 

 

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