HR Coordinator, HR Services

HR Services Specialist

Key Accountabilities / Responsibilities:

  • Responsible for execution of all administrative duties in the Human Resources Department.
  • Provide general HR support and back office tasks.
  • Contribute to knowledge sharing and continuous process improvement within and across HR service centers.
  • Take part in network activities across centers within defined expert area(s).
  • Coordination with internal and external stakeholders.
  • Contribute to the individual and overall user satisfaction.


Registration of new employee data into HR local data base.

Registration to employment into website CROSO, including health insurance/heath booklets.

              Make request for issuance of employee’s health card when needed (submit proof        of payment to Health fund RFZO).

              Local Onboarding administrative tasks


  • Registration of employment termination into website CROSO.
  • Local Offboarding administrative tasks

Onsite HR Administration           

  • Responsible for validity and updating of documentation. Prepare and make official letters for employees. Completing, checking, and processing HR-related forms and documents in accordance with established guidelines so that HR-related matters are administered quickly and
  • Maintaining employee information that meets the organization's legal obligations. Data base excel sheet update, documents & registration of employees whose contract was extended.
  • Archiving documents into employee’s personal files. Updates documents in employee files.
  • Communication with external authorities/agencies about external new hires/leavers, contract status follow-up.
  • Organizational changes. Master data update on local drive, CROSO.
  • Electronic registration of employment/health insurance of employees & their family members to CROSO on daily/weekly/monthly basis.
  • Preparation of documentation to funds –maternity leave, health care, pension, national service.

Payroll & Time 

  • Vacation registry to local excel file, check vacation request in Kronos, archiving vacation requests (+ stamping it).
  • Preparation of employee’s data for external auditors (such as Deloitte, KPMG)
  • Part of transportation data entery for Payroll - to register in excel daily transportation of employees due to overtime and for those who use organized transportation from Belgrade 


  • Monthly report of Holidays not spent send to Finance department.
  • Quarterly or per need - preparation of documents for external auditors; requesting data for auditors from CROSO.

 Key competences:

  •  Service and solution oriented
  • Minimum 1 year experience in similar job
  • Outgoing and smiling
  • Flexible. Adapt to change and people
  • Accurate and thorough
  • Proactive
  • Ability to plan and work in a structured way
  • Communicative
  • Ability to energize others and create positivity
  • Able both to take the helicopter perspective and dive into details
  • Ability to cope with resistance and time pressure
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